is a global leader in biometric security, producing millions of fingerprint and facial recognition devices for access control and time attendance. However, even the most reliable hardware can encounter a frustrating roadblock: Authentication Failure.
Section 3: Fixing Software and Database Synchronization Errors
: If only certain users experience failure, their profiles may be corrupted. Delete the existing biometric data and re-enroll them, ideally adding multiple entries (e.g., both index fingers) for better reliability. zkteco authentication failure solution best
Dry skin struggles to register minutiae points. Moistening the finger slightly or rubbing it against the forehead for natural oils can instantly resolve scanning failures.
Lowering this too far increases the risk of "false identifies." Sync Software and Firmware is a global leader in biometric security, producing
Create an empty folder named DeleteLicense on a FAT32-formatted USB drive. Shut down the device, plug in the USB, and restart it.
Biometric sensors wear down over time, and fingerprints can change due to cuts, dryness, or oil buildup. If only one or two users are facing issues, the biometric template is likely corrupted. Delete the existing biometric data and re-enroll them,
If you are still experiencing issues with your ZKTeco device, I can help you narrow down the solution. Let me know:
If the errors persist across multiple users and hardware checks out fine, you need to adjust internal thresholds or update the operating system. Adjust 1:1 and 1:N Matching Thresholds
: Gently wipe the optical fingerprint or face recognition sensor using a dry, lint-free cloth. Avoid using harsh chemicals or abrasive materials.