Upload the required third-party vendor certificates to distribute them domain-wide. Verification and Rerunning the Installation
: Some enterprise environments use strict Group Policy Objects (GPOs) that completely disable the automatic updating of root certificates to maintain a static, controlled environment.
I can provide direct links to the specific certificate files you need based on these details.
Windows Update periodically downloads the latest list of trusted root CAs from Microsoft. Windows Update periodically downloads the latest list of
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If the target machine has internet access or is connected to an internal Windows Server Update Services (WSUS) server, updating the OS is the fastest fix.
"The installer was unable to find required root certificates" I need to follow the search plan provided in the hints
When the Kepware setup wizard boots up, its internal runs a localized machine check: The Installer was unable to find required root certificates
Right-click the folder. Choose All Tasks > Import .
This message halts the installation process immediately, providing little context about what "exclusive" means or which certificates are missing. If you are facing this error, you are not alone. This article will dissect the root cause, explain the role of digital certificates in modern industrial software, and provide a definitive, step-by-step solution to bypass this issue permanently. code signing becomes more rigorous
: For certificates pushed via Group Policy, the installer may still fail to find them unless they are manually re-installed into the Physical Store (specifically the "Registry" location). Common Troubleshooting Blocks Firewall Interference
: If the machine is offline, you must manually install the required root certificates (such as those from GlobalSign or VeriSign ).
The error "The installer was unable to find required root certificates" is not a bug in Kepware but a reflection of Windows' evolving security model. As cyber-attacks on supply chains increase, code signing becomes more rigorous, and outdated Windows builds are left behind.
If the certs folder is missing or the manual import does not resolve the issue, you must update the Windows Root Certificate store.