If you are on a PC, follow these steps in order to resolve the issue. 1. Run Installer as Administrator The most common solution is granting elevated permissions. Locate the Soundtoys 5 Installer.exe file.
Re-scan your plugins. Once the folder is created once, you usually don't need to run as admin again. 2. Reset the Temp Folder (Windows)
Some antivirus or security software can block installers from creating new folders in protected areas like Program Files or Public Documents . Temporarily disable your antivirus or add the installer and your DAW to its "safe" or "exclusion" list. Verification and Manual Folder Checks cannot create soundtoys version root folder at soundtoys 5
Temporarily disable your antivirus or add your DAW to the list in Windows Security. Technical Background
If you have moved your Windows Temp folder to a different drive, the installer may fail to create the root directory. Resetting the Temp folder to its default location ( C:\Users\[Username]\AppData\Local\Temp ) has been a confirmed fix for this specific error. If you are on a PC, follow these
To verify if your system pathing is correct, use this table to verify that your directory paths match the factory defaults: Operating System Correct Default Preset & Root Path C:\Users\Public\Documents\Soundtoys\Soundtoys 5 macOS /Users/Shared/Soundtoys/Soundtoys 5
📍 If you are updating from an older version, ensure you are using the latest 64-bit installer (version 5.3.2 or higher), as 32-bit applications are no longer supported. Are you encountering this error on Windows or macOS ? Locate the Soundtoys 5 Installer
: Existing old folders can sometimes block new ones from being created properly. Action (Mac) : Navigate to /Users/Shared/Soundtoys/Soundtoys 5 and delete the folder before running a fresh installer Action (Windows) : Navigate to C:\Users\Public\Public Documents\Soundtoys\Soundtoys 5 and delete the folder before reinstalling Default Installation Paths
Now, let's work through the solutions, starting with the simplest and most common fixes before moving to more advanced ones.
Sometimes antivirus software blocks the creation of new folders in the "Public Documents" or "Shared" folders . Try temporarily disabling it or adding an exception for the Soundtoys installer. Manual Folder Creation
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