Navigate to > Setup > Personnel > Positions > Hierarchy .
Users report the error in the following situations:
Understanding your specific software environment is key to diagnosing the error. app-po-14160 document action not completed successfully
Ask your Database Administrator (DBA) to check for database locks on the PO_HEADERS_ALL table for that specific po_header_id .
To fix the problem, you must first understand the error syntax. Navigate to > Setup > Personnel > Positions > Hierarchy
When using encumbrance accounting or funds reservation, documents can become trapped in a temporary status state (e.g., "In Process" or "Pre-Approved"). If an approver rejects a document or an automated system event drops mid-execution, the document flags remain active in the background, making it incompatible with a manual "Cancel" command from the frontend. Step-by-Step Resolution Strategies Resolution 1: Verify and Re-Enable Accounting Segments
This comprehensive troubleshooting guide explains the root causes of this error and outlines the technical solutions needed to resolve it. Core Cause: Document Status Incompatibility To fix the problem, you must first understand
If the workflow reveals a routing failure, check your approval setups:
Click on the icon (usually a red circle with an X). Look for the "Nested Exception" or "Detailed Message" . This is your gold mine.
Go to the tab in the PO form and check the Received Quantity and Billed Quantity .
The employee submitting the document does not have a valid supervisor assigned, or the approval path routes to an inactive user or position.