Haneda Airport (HND) in Tokyo is not just an aviation hub; it is a global testing ground for artificial intelligence and robotics. As Japan grapples with a shrinking workforce and record numbers of tourists, the airport has emerged as the perfect environment to trial solutions that address real-world labour shortages while transforming the passenger experience.
Mika Tanaka, Aviation Technology Analyst Follow us: @SmartAirportsJP on Twitter | LinkedIn: Haneda AI Insights ai haneda
The system also includes Immigration & Customs Declaration KIOSKs that enable one‑stop immigration and customs procedures, further reducing processing time and crowding. For international travelers, this means less time in queues and a smoother arrival experience. Haneda Airport (HND) in Tokyo is not just
Behind these capabilities lies powerful AI technology. In March 2025, NEC Corporation received an order from Japan’s Immigration Services Agency to install walkthrough gates utilizing facial recognition at Haneda Airport Terminal 3, among other major airports. These gates, powered by NEC’s Bio‑IDiom Edge software—which incorporates the company’s world‑leading face recognition technology—allow returning Japanese nationals to simply walk through a gate after scanning their passport and having their photo taken at an advance KIOSK. For international travelers, this means less time in
AI is also being used to enhance the passenger experience at Haneda Airport. For example, AI-powered chatbots are being used to provide passengers with personalized support and information, answering queries and helping them navigate the airport. Facial recognition technology, powered by AI, is being used to speed up security checks and immigration processes, reducing wait times and improving the overall travel experience.